Return & Refund Policy

At Motion Soft, we strive to provide the highest quality software solutions and services to our clients. Please read our Return & Refund Policy carefully:

1. Digital Products & Software Licenses

• All software, licenses, and digital products provided by Motion Soft are non-tangible and non-returnable.
• Once a product or license is delivered, it cannot be returned.

2. Refund Eligibility

• Refunds may be considered only in case of technical issues where the delivered product fails to meet the agreed specifications.
• Requests for refund must be submitted within 7 days of delivery, along with supporting evidence of the issue.
• Motion Soft reserves the right to verify and assess the claim before issuing a refund.

3. Refund Process

• Approved refunds will be processed within 15 business days.
• Refunds will be made using the original payment method wherever possible.

4. Custom Software Development

• For custom software projects, refund eligibility is based on the project milestone agreement signed by both parties.
• Once development milestones are approved and delivered, refunds will not be issued.

5. Support & Fixes

• Motion Soft provides technical support to resolve issues related to our products.
• We are committed to fixing bugs or errors before considering a refund.

6. Contact Us

For any questions regarding this policy or to request support, please contact us:

• Email: info@motionsoft.com.bd
• Phone: +8801925460460